Dockland Telecom offers integrated, feature rich and scalable callback solutions. Such solutions feature multiple callback methods, including phone, email, SMS, web and ANI/DNIS, powerful call billing capabilities and intuitive CRM web portals.

User experience

• The user subscribes to a callback service and obtains service number and PIN.
• The user dials the service number from his home phone. Alternatively, he/she sends an SMS message with PIN information to that number.
• After hearing ring tone of the dialed number, the user hangs up the call.
• After short period of time, the callback server calls the user’s designated phone number.
• The user picks up the phone and hears an IVR script that asks him/her for a destination number.
• The user provides the destination number using the phone dial pad and the callback server connects the call.

Interested? Forward us your inquiry at info@dockland.ae